1. Make sure you have inserted the hotshoe into the appropriate space and the camera into the housing. The trigger will not work if the hotshoe and the camera are not correctly inserted.
2. Make sure the hotshoe is inserted in the correct direction. To insert it, follow the direction of the arrow. The cable must remain towards the rear monitor.
3. If the trigger has stopped working, replace the battery and make sure the "+" symbol is facing outwards.

FIBER OPTIC FLASHES DO NOT FIRE:

1. Make sure you have turned on the trigger and that the battery is inserted correctly. The "+" symbol must be facing outwards;
2. Make sure you have inserted the hotshoe into the appropriate space and the camera into the housing. The trigger will not work if the hotshoe and the camera are not correctly inserted.
3. Make sure the hotshoe is inserted in the correct direction. To insert it, follow the direction of the arrow. The cable must remain towards the rear monitor.
4. Make sure the cables you use are multi-fiber.

FLASHES FIRE EVEN WITH THE TRIGGER OFF:

The trigger only controls the firing of fiber optic flashes. If you use flashes with a synchro mount, turn off the flash directly so that it does not fire.

1. Make sure the inside of the housing is completely dry, especially the humidity sensor cable ends. To find the cable ends, simply follow the gray cable inside the housing to the bottom.
2. If everything is dry, make sure the humidity sensor cable ends are not touching each other.

1. Make sure your camera is turned on.
2. Make sure you have removed the porthole cap.
3. Make sure you have removed the lens cap before closing the case.
4. Make sure you have not activated LiveView.

First of all, check that the porthole lock is not engaged.

When the case is left inactive for a long time, it is possible that the O-rings dry out and create traction, making it difficult to open the porthole.

Always remember to lubricate the O-rings before installing the porthole.

To remove the macro porthole and the extension rings, try our special keys B102 or B120.

Alternatively, place the case in a stable position, where it cannot fall and turn the porthole anti-clockwise with both hands.

If your lens is vignetting or distorting the image, check the port chart for your lens and make sure you are using the correct port combination.

1. Rinse the hermetically sealed housing under fresh running water, making sure to press all buttons.
2. Spray neutral silicone spray on the stuck buttons while pressing them.

Remember to rinse the hermetically sealed housing under fresh running water, making sure to press all buttons, after each dive. This prevents the buttons from becoming stuck due to salt water.

Make sure you have removed the strap clips, close the housing and operate the buttons.

The buttons do not work properly if the housing is open.

Check that there are no other devices connected to the housing, then proceed as follows:

-turn off the housing;

- turn off Bluetooth on the phone;

- turn Bluetooth back on;

- turn on the housing in pairing mode; press ON/OFF>the green LED flash>the housing is in pairing mode.

Check that automatic rotation has been disabled.

If automatic rotation has been disabled and the problem persists, press and hold the Fn button and press the shutter button. The housing LED will start flashing rapidly for a few seconds. This action will rotate the cursor movement by 90°. Press Fn + Shutter repeatedly until you find the desired position.

Normally, once automatic rotation has been disabled, the cursor should work normally regardless of the position of the smartphone. However, some smartphones keep the automatic rotation function active in the camera even when it has been disabled. In these cases, the cursor follows the orientation of the smartphone, while the orientation of the controls remains unchanged.

Check that the battery is positioned correctly with the + side facing outwards.

Try replacing the battery.

Check that the battery holder contacts are not crushed;

Replace the O-rings whenever they appear cracked, crushed, or cut.

If the housing will be stored for an extended period of time, remove the O-rings from their seats and replace them before using it again.

We recommend sending the housing to Isotecnic or an authorized center every two years or every 500 dives, to ensure optimal functioning of the housing.

Follow the instructions in the user manual or download the CARE AND MAINTENANCE file.

Place your order on our website, enter your delivery details and the shipping costs will be displayed.

Sure! You can order from the ISOTTA website from any country in the world.

Where there is a distributor you will be contacted directly by our local representative.

From Italy you can pay by cash on delivery, bank transfer, credit card or PayPal.

From abroad you can pay by bank transfer, credit card or PayPal.

You can cancel your order up until it ships.

If you have any customizations, such as name engraving, you can cancel your order up until the engraving.

You cannot add items to a closed and paid order, but you can place a new order.

You can change the delivery address up to the day before shipping.

According to art. 52 and following of the Consumer Code, the right of withdrawal is provided for contracts concluded remotely or negotiated outside of commercial premises, between a professional and a consumer. It can be exercised, in principle, within fourteen days of receiving the goods.

As per art. 59 of the Consumer Code, products made to measure or personalized are an exception, for which this right is not provided.

In order to be returned, the product must be intact, in its original packaging, with all accessories, including the user's manual, and without signs of scratches or used.